Lifetime Guarantee
Lifetime Bag Guarantee
At Refuge Medical, we stand behind the quality and durability of our Individual First Aid Kit (IFAK) bags. We understand that when it comes to safety and preparedness, you need gear that won’t let you down. That's why we proudly offer a Lifetime Bag Guarantee on all our IFAK bags.
What Does Our Lifetime Bag Guarantee Cover?
Our Lifetime Bag Guarantee covers any manufacturing defects, including but not limited to:
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Faulty stitching
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Broken zippers
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Damaged hardware
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Material defects that compromise the functionality of the bag
If your IFAK bag experiences any of these issues, we will repair or replace it free of charge.
What Isn't Covered?
While we are committed to ensuring you have a reliable product, our Lifetime Bag Guarantee does not cover:
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Cosmetic wear and tear that does not affect functionality
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Damage resulting from misuse, neglect, or unauthorized modifications
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Loss or theft of the bag
How to Submit a Claim
If you experience an issue with your IFAK bag that falls under our Lifetime Bag Guarantee, follow these steps:
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Contact Our Support Team
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Email us at Admin@RefugeMedical.com with a brief description of the issue and include clear photos of the bag and the affected area.
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Receive Return Instructions
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Our team will assess the issue and provide you with instructions for returning the bag if necessary.
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Repair or Replacement Process
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Once we receive your bag, we will either repair or replace it as quickly as possible to get you back to being prepared.
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Why We Offer This Guarantee
We believe in creating products that last a lifetime, just like your commitment to safety. Our Lifetime Bag Guarantee is our way of showing you that we stand by our craftsmanship and care about your peace of mind.
If you have any questions about our Lifetime Bag Guarantee or need assistance with a claim, don't hesitate to reach out to our dedicated support team. Your safety is our priority, and we're here to ensure you're always prepared.