FAQ
Are your products HSA/FSA approved?
Yes! All the medical supplies on our website are HSA/FSA approved. A few of our items such as bucket openers, books, stickers & patches are NOT HSA/FSA approved.
What is your Return & Refund policy?
Check out our policy here: REFUND POLICY
Do you ship internationally?
Yes, we do! However we do not cover any duties, taxes, customs nor broker fees. Please email us at shipping@refugemedical.com to get an international shipping quote.
Why is your website closed on Saturdays?
Our website is shut down from sundown Friday – sundown Saturday for 24hrs to observe the Sabbath. Need more info? Check out: Exodus 20:8, Exodus 31:13-17, Leviticus 19:30, Deuteronomy 5:12-15
Do you have a storefront?
No, we do not currently have a retailstorefront that people can visit.
Do you have bulk/wholesale prices?
Yes! Email sales@refugemedical.com to get in contact with our amazing sales team!
Which kit do I need?
Depends on what you need the kit for! Take our quiz to help you find one that works for you! WHICH KIT DO I NEED?
Do you sell individual components?
Due to supply chain issues, we put as many individual components as we can on our website, but we cannot sell all of them.
How can I contact you?
To speak with a customer service representative, you can use our live chat feature, email admin@refugemedical.com or call 918-817-9264Our team can assist you with any issues regarding your order, questions about a product, and any other concerns you may have. Our operating hours are 8am-5pm
How do I change or update my payment?
You cannot change the payment method after your order has been placed. Not to worry, email admin@refugemedical.com and we will be able to cancel your order so you can place it again with the correct payment method.
What is the "Medical Device Authorization" for the 14g Decompression Needle?
This is a checkbox to make sure that you have the proper training to be able to use this medical device as it is not covered under the Good Samaritan law.
What is the difference between a CAT-Tourniquet & a SOF Tourniquet?
There is a few differences between these two tourniquets: Material, Application, Windless locking method.Both are Committee on TCCC recommended tourniquets and have had a lot of field testing to prove that they have a high success rate. For more information or how to apply a tourniquet, check out our YouTube channel which has many videos on different tourniquets and application. https://www.youtube.com/c/RefugeMedicalTraining
Do you sell Israeli Bandages?
We sell a product very similar to Israeli Bandages. We sell ETDs (Emergency Trauma Dressing) which are very similar and better quality. There are a few different types of ETDs on our website, each with a description with their specifications. The most similar ETD that we have to an Israeli Bandage is the 4” Persys ETD.