FAQ
- Are your products HSA/FSA approved?
Yes! All the medical supplies on our website are HSA/FSA approved. A few of our items such as bucket openers, books, stickers & patches are NOT HSA/FSA approved.
- What is your Return & Refund policy?
Check out our policy here: Refund policy – Refuge Medical
- Do you ship internationally?
Yes, we do!
- Why is your website closed on Saturdays?
Our website is shut down from sundown Friday – sundown Saturday for 24hrs to observe the Sabbath. Need more info? Check out: Exodus 20:8, Exodus 31:13-17, Leviticus 19:30, Deuteronomy 5:12-15
- Do you have a storefront?
No, we do not currently have a storefront that people can visit.
- Do you have bulk/wholesale prices?
Yes! Email sales@refugemedical.com to get in contact with our amazing sales team!
- Which kit do I need?
Depends on what you need the kit for! Take our quiz to help you find one that works for you! WHICH KIT DO I NEED? - Quiz (refuge-medical.myshopify.com)
- Do you sell individual components?
Due to supply chain issues, we put as many individual components as we can on our website, but we cannot sell all of them.
- How can I contact you?
To speak with a customer service representative, you can use our live chat feature, email admin@refugemedical.com or call 918-817-9264
Our team can assist you with any issues regarding your order, questions about a product, and any other concerns you may have. Our operating hours are 8am-5pm
- How do I change or update my payment?
You cannot change the payment method after your order has been placed. Not to worry, email admin@refugemedical.com and we will be able to cancel your order so you can place it again with the correct payment method.
- What is the "Medical Device Authorization" for the 14g Decompression Needle?
This is a checkbox to make sure that you have the proper training to be able to use this medical device as it is not covered under the Good Samaritan law.
- What is the difference between a CAT-Tourniquet & a SOF Tourniquet?
There is a few differences between these two tourniquets: Material, Application, Windless locking method.
Both are Committee on TCCC recommended tourniquets and have had a lot of field testing to prove that they have a high success rate.
For more information or how to apply a tourniquet, check out our YouTube channel which has many videos on different tourniquets and application. https://www.youtube.com/c/RefugeMedicalTraining
- Do you sell Israeli Bandages?
We sell a product very similar to Israeli Bandages. We sell ETDs (Emergency Trauma Dressing) which are very similar and better quality. There are a few different types of ETDs on our website, each with a description with their specifications. The most similar ETD that we have to an Israeli Bandage is the 4” Persys ETD.
